Lean Management

All articles about: Lean Management

A blueprint for lean programs
September 26, 2024
A blueprint for lean programs

FEATURE - Projects or programs? The authors discuss why Lean Thinking should go beyond piecemeal operational improvements, as a transformative strategy that balances today’s demands with future adaptiveness.

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Why is it essential to plan in logistics?
July 18, 2024
Why is it essential to plan in logistics?

FEATURE – There is more to logistics than an ancillary process that supports the rest of the company. But then, why do we never have a plan for it, like we do for manufacturing?

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What is your theory of success?
June 6, 2024
What is your theory of success?

FEATURE – To successfully transform, we need to change our “theory of success”. The authors discuss the obstacles managers face along the way.

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Small businesses, big impact
March 14, 2024
Small businesses, big impact

FEATURE – The successful project discussed in this article shows how Lean Thinking can bring huge benefits to small and medium enterprises and paves the way to a new way of looking at lean coaching.

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Women making a difference in lean and sustainability
March 8, 2024
Women making a difference in lean and sustainability

FEATURE – This article applauds the tenacity of women leaders and seeks to illustrate how they motivate others to take on the sustainability challenge through lean practices.

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The collaboration equation
November 29, 2022
The collaboration equation

FEATURE – In an excerpt from his new book, the author discusses the importance of building collaboration in your teams and explains why this is the only way to consistently deliver value.

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Emotions on the gemba
October 4, 2022
Emotions on the gemba

FEATURE – They say lean is all about people, and yet emotions – something we all feel and express daily – are largely absent from the lean discourse. The authors discuss the role they play in a lean transformation.

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What is Yokoten?
August 30, 2022
What is Yokoten?

ROUNDUP – Knowledge sharing is a powerful enabler of lean change. In this roundup, our editor discusses the benefits of yokoten and shares a few examples.

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What is the lean in lean?
July 8, 2022
What is the lean in lean?

FEATURE – The only way for lean to succeed is to change a leader’s behavior so the rest of the organization will change too and people get the support they need to become problem solvers.

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Cost calculation vs cost awareness
May 16, 2022
Cost calculation vs cost awareness

FEATURE – As inflation bites, the author offers us an insightful take into what it really means to understand a company’s costs. Hint, it doesn’t involve passing them on to customers.

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Lean learning, reinvented
May 3, 2022
Lean learning, reinvented

INTERVIEW – From hospitals to start-ups, lean principles have been applied far beyond their origins at Toyota. This article discusses how lean can be applied to learning – specifically, how we can apply lean learning to learning lean.

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Lean transformations: failure and misconceptions
April 29, 2022
Lean transformations: failure and misconceptions

FEATURE – Drawing inspiration from his research into the causes of failure of transformations, the author discusses how these can directly be linked to the most common misconceptions on Lean Thinking.

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The theory of lean transformation
March 31, 2022
The theory of lean transformation

FEATURE – In this compelling theoretical piece, the author reminds us how in a lean organization relations are structured around learning opportunities rather than execution. This is what ultimately enables a company to grow.

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A fork in the road for lean research?
February 28, 2022
A fork in the road for lean research?

RESEARCH – The author reflects on several highly-ranked academic publications to paint a picture of salient lean knowledge, both past and present, and suggests several avenues for future lean research.

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Control or cooperate?
January 27, 2022
Control or cooperate?

FEATURE – Lean Thinking is about voluntary participation, not audits that are meant to ensure compliance. The authors explore the advantages of pursuing cooperation rather than control.

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The power of suggestions
January 13, 2022
The power of suggestions

FEATURE – At Toyota, led by senior executives, suggestion schemes have contributed to decades of improvement. This article explores why they are so effective and encourages you to try one out for yourself.

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What kind of executive are you?
January 10, 2022
What kind of executive are you?

FEATURE – Lean provides everyone with a framework to learn continuously and do an ever-better job. Without this understanding, an executive will not be able to steer the organization in the right direction.

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Embracing the kaizen spirit
December 2, 2021
Embracing the kaizen spirit

FEATURE – When we emphasize systems and roles but fail to encourage and support kaizen, we cannot expect to tap into the full potential of Lean Thinking as a cognitive revolution.

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Reflections from a Norwegian lean road trip
October 21, 2021
Reflections from a Norwegian lean road trip

FEATURE – Fresh from a number of visits to Norwegian gemba, the authors share their reflections and discuss the importance of making the information flow visible.

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Once More, All Together Now: “JIT is …”
October 5, 2021
Once More, All Together Now: “JIT is …”

FEATURE – As global supply chain suffer ongoing disruption, the author addresses the misconceptions on Just-In-Time that keep appearing in the media.

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Production as a mirror to the organization
September 30, 2021
Production as a mirror to the organization

FEATURE – The gemba tells us more than we think. The authors discuss what we need to look at during our walks to understand the impact of non-manufacturing functions on the overall process.

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Creating Toyota cultures around the world
September 6, 2021
Creating Toyota cultures around the world

FEATURE – The Lean Global Network just published a new book by Kiyoshi “Nate” Furuta sharing compelling examples of how Toyota principles and culture can be effectively spread to new environments.

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Prospering, not profiteering
August 26, 2021
Prospering, not profiteering

FEATURE – The impact of humankind on the environment is now beyond dispute. Yet, too little is being done to adapt our business models. This compelling read explains why we need to create prosperity beyond profit.

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Lean-powered decision making
August 16, 2021
Lean-powered decision making

FEATURE – As lean thinkers, our focus is on problem-solving. The author explains why effectively solving problems depends on our ability to make the right decisions and suggests the lean community plays closer attention to this.

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The way to radical lean
August 2, 2021
The way to radical lean

FEATURE – Reflecting on Nomura-san’s recently published book on radical quality improvement, the author encourages us to embrace the spirit of “Dantotsu” to meet the challenges we face as a society.

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Lean as a path
July 12, 2021
Lean as a path

FEATURE – The author describes Lean Thinking as a path of discovery and explains why attempts to define it “once and for all” are destined to fail.

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Standard work for leaders
June 28, 2021
Standard work for leaders

FEATURE – The author reflects on the importance of standardized work in her daily life as a manager and explains why one can’t expect to run a company only using reports.

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Troublesome problems and threshold concepts
May 24, 2021
Troublesome problems and threshold concepts

FEATURE – Looking back on the lean journeys he's seen firsthand, the author concludes that a true lean transformation occurs when you establish lines of mentoring to the Thinking People System.

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Awakening
February 8, 2021
Awakening

INTERVIEW – The extraordinary events of the past year have encouraged lean organizations around the world to ask deeper questions about purpose and value creation, says Josh Howell.

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Two giants, two communities, one lasting thing
February 1, 2021
Two giants, two communities, one lasting thing

FEATURE – John Shook remembers the work of Ezra Vogel and Norman Bodek and discusses how, in their own way, each of their contributions help us to understand the Toyota Production System.

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Lean strategy means learning what to improve
January 4, 2021
Lean strategy means learning what to improve

FEATURE – Lean represents a strategy to understand what needs to be improved, the critical skills that must be developed to solve a specific problem – whether it’s a quality defect or a pandemic.

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Hope in lean nation
December 21, 2020
Hope in lean nation

FEATURE – As 2020 finally draws to an end, our editor reflects on the year that was and discusses why the Lean Community is a such an important source of inspiration and hope.

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A better way to learn lean
October 8, 2020
A better way to learn lean

INTERVIEW – The Lean Enterprise Academy just launched the Lean Learning Journey, an online platform from which practitioners can pull the practical knowledge they need in their lean transformation.

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Beyond exploitation - an alternative business system
September 21, 2020
Beyond exploitation - an alternative business system

FEATURE – The transformational power of Lean Thinking allows us to see it as a way to solve some of the world’s biggest problems. Dan Jones explains why it can represent an alternative to our exploitation-based system.

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Lean turnaround – charting a new course
September 17, 2020
Lean turnaround – charting a new course

FEATURE – In business, the word “turnaround” refers to radical changes in the direction a company is moving toward. Here’s why Lean Thinking can increase the chances of success of such endeavors.

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30 years since Machine came out - Part 2
September 3, 2020
30 years since Machine came out - Part 2

INTERVIEW – Thirty years ago, a book introduced lean thinking to the world, started a global movement and transformed business forever. Our editor caught up with one of the authors.

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30 years since Machine came out - Part 1
August 31, 2020
30 years since Machine came out - Part 1

INTERVIEW – In the fall of 1990, a book was published that would kickstart a revolution in business. This week we are catching up with the authors to understand where we are and where we are headed. First up, Daniel Jones.

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Four types of problems, in the management system
July 2, 2020
Four types of problems, in the management system

FEATURE – A lean management system is necessary to effectively run a business. Can Art Smalley’s four types of problems framework help such a system to focus on what’s really important?

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Passing down TPS across generations
June 29, 2020
Passing down TPS across generations

FEATURE – This intimate account looks back at the time one of the authors spent working with Harada-san and how it shaped his career and encouraged him to spread TPS knowledge.

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Keep calm and manage stably: Akio Toyoda on crises
May 21, 2020
Keep calm and manage stably: Akio Toyoda on crises

FEATURE – Akio Toyoda’s May 12th press conference to present Toyota’s financial results offers great insights into how the company is reacting to the pandemic, say Jeff Liker and John Shook.

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The world after Covid-19
April 17, 2020
The world after Covid-19

FEATURE – Looking to the future, the author encourages us to challenge obsolete ideas and seize the opportunity provided by Lean Thinking to make the world a better place for all.

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Daily management and experimentation in a crisis
April 6, 2020
Daily management and experimentation in a crisis

FEATURE – As businesses struggle with disruption and an uncertain future in the midst of the Covid-19 crisis, the author suggests they turn to lean daily management and get into an experimentation mindset.

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What is hoshin kanri?
December 19, 2019
What is hoshin kanri?

ROUNDUP – In the last roundup on lean tools and concepts of the year, our editor collects and curates the best articles on strategy deployment (hoshin kanri).

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The community and the individual
December 5, 2019
The community and the individual

COLUMN – As individuals, how do we relate to the Lean Community? And what motivates us to stubbornly continue down the improvement path, often against all odds?

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Change management from the inside out
December 2, 2019
Change management from the inside out

FEATURE – The author discusses how the daily practice of lean thinking develops perseverance and the grit a leader needs to improve an organization.

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Practice makes perfect
November 28, 2019
Practice makes perfect

FEATURE – Much like lean management, attaining perfection in music requires constant practice. The author looks back at his musical past and at a recent Lean Global Network samba gig.

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The iron law of scale-up
October 24, 2019
The iron law of scale-up

FEATURE – As our social systems grow, we need an effective way to manage them. This makes bureaucracies an inescapable part of life for our society and businesses. But how can we mitigate their negative effects?

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Lean is an educational system
August 27, 2019
Lean is an educational system

FEATURE – In this compelling read, the author discusses lean thinking as a system for learning that challenges our assumptions and tells us why blindly applying “best practices” takes us nowhere.

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The synergies you need to succeed
July 11, 2019
The synergies you need to succeed

FEATURE – While at Starbucks, the author learned the importance of collaboration among the key functions of Operations, HR and Finance to advance a lean transformation.

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Introducing the Toyota Flow System
July 9, 2019
Introducing the Toyota Flow System

FEATURE – In the age of complexity and disruption, flowing value to customers as quickly as possible is critical. The new Toyota Flow System strives to address this issue.

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Defining lean is useful, lean definitions are useless
May 16, 2019
Defining lean is useful, lean definitions are useless

FEATURE – In this article, the author reflects on how his understanding of lean thinking evolved over time – as did the way he defined it.

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Blue-sky thinking
April 11, 2019
Blue-sky thinking

FEATURE – Successfully engaging people and building a solid daily management system is allowing a Velux factory in Poland to fulfill its strategic goals.

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Lean as a two-step engine
March 14, 2019
Lean as a two-step engine

FEATURE – One of the things making lean thinking so hard to explain in general terms is its dual nature as both an organizational and managerial approach. The authors explain how to handle this tension.

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Using lean problem solving at the Rio Olympics
November 13, 2018
Using lean problem solving at the Rio Olympics

FEATURE – At the 2016 Olympics in Rio, the Japanese Men’s 4x100m relay team went from being the underdogs to winning a silver medal by apply lean problem solving.

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From kaizen to innovation
November 1, 2018
From kaizen to innovation

FEATURE – Innovation is a process and lean thinking allows that process to take place, by empowering everyone in the company to think creatively about solving customer problems.

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Rising from the ashes thanks to lean thinking
October 15, 2018
Rising from the ashes thanks to lean thinking

FEATURE – This Norwegian company has come back from the brink of bankruptcy by rallying its people around a common set of values, by leaning out its processes and by involving its leadership team.

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Can you standardize creative work?
September 19, 2018
Can you standardize creative work?

FEATURE – The belief that standardization kills creativity can be a severe hindrance in a lean transformation. The author discusses how he convinced his team of architects to give standards a try.

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Good Thinking, Good Products
September 17, 2018
Good Thinking, Good Products

FEATURE – Following a recent visit to Toyota, the authors strive to challenge popular beliefs and shed a light on the underlying philosophy that has made TPS a success for over half a century.

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Lean learning happens across sectors too
September 3, 2018
Lean learning happens across sectors too

FEATURE – The power of cross-pollination: learning from a manufacturing company has helped a cancer treatment center in Brazil to thrive in its lean transformation.

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Lean thinking for the family business
August 28, 2018
Lean thinking for the family business

WOMACK’S YOKOTEN – The author discusses the benefits that the many family businesses making up our economies can harness from embracing lean management.

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Lean Thinking: ingredients, incubation and diffusion
July 24, 2018
Lean Thinking: ingredients, incubation and diffusion

FEATURE – The author offers an overview of the ingredients that made lean thinking what it is, of the 30 years of incubation it underwent at Toyota, and of its diffusion from 1980 onwards.

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What influences our ability to sustain change?
June 25, 2018
What influences our ability to sustain change?

WOMACK’S YOKOTEN – The author visits a company that has sustained lean for a decade. In trying to understand how they did it, he finds how fundamentally the management system has changed.

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Michael Ballé on how to really build trust in a lean company
June 1, 2018
Michael Ballé on how to really build trust in a lean company

FEATURE – In this interesting piece, the author explains why living up to the ideal of mutual trust is hard, and how lean tools can help us build a workplace based on respect.

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An interview with lean thinking pioneer Freddy Ballé
May 21, 2018
An interview with lean thinking pioneer Freddy Ballé

INTERVIEW – Having started to explore TPS in the mid-1970s, Freddy Ballé is one of the great pioneers of our movement. Here, he shares what he learned about Toyota over the past 40 years.

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Jim Womack on what makes for a good lean employer
March 26, 2018
Jim Womack on what makes for a good lean employer

WOMACK’S YOKOTEN – What does a lean employer look like? In this month’s column, the author reflects on the long-term commitment to employees a company engaged in lean thinking should make.

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Learning from one another accelerates our lean progress
March 16, 2018
Learning from one another accelerates our lean progress

FEATURE – By bringing organizations together to regularly share updates on their lean journeys, Instituto Lean Management has managed to create a flourishing lean healthcare community in Catalunya. But hospitals aren't the only ones benefitting.

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How we secured a future for employees at Toyota Australia
March 14, 2018
How we secured a future for employees at Toyota Australia
Toyota Australia Altona closure lean thinking

FEATURE – Last year’s shut-down of Toyota’s Altona plant in Australia moved us all. Here, the former Divisional Manager of Manufacturing offers a first-hand account of how the company made the most of a terrible situation.

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Changing our dealership to changes lives in the township
March 6, 2018
Changing our dealership to changes lives in the township

FEATURE – The principal of the Halfway Ottery dealership explains how their lean culture based on respect and improvement is not only changing the business, but transforming the lives of people in the townships.

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Mainstream management after decades of lean
February 8, 2018
Mainstream management after decades of lean

FEATURE – Lean has now been around for quite some time, and its impact on business world is hard to dispute. But what does it tell us about traditional management practices?

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Supporting Sri Lankan society by transforming our company
January 19, 2018
Supporting Sri Lankan society by transforming our company

INTERVIEW – Prior to his talk at this year’s Lean Transformation Summit, the CEO of a large apparel manufacturer tells us about the company’s lean journey, and its impact on Sri Lankan society.

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Isao Yoshino reflects on the role of management at Toyota
January 15, 2018
Isao Yoshino reflects on the role of management at Toyota

INTERVIEW – In this Q&A with Catherine Chabiron, Toyota veteran Isao Yoshino discusses NUMMI, management at the company, and how to change the mindsets of leaders.

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Jim Womack on the importance of spreading the lean word
December 21, 2017
Jim Womack on the importance of spreading the lean word

WOMACK’S YOKOTEN – Ahead of the holidays, for his last column of the year, the author reminds us of the power of sharing. Go out and spread the lean word!

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Why real kaizen and innovation start with leadership
November 21, 2017
Why real kaizen and innovation start with leadership

FEATURE – Following a visit to a Toyota supplier in Japan, the authors reflect on the nature of kaizen and explain why we might be looking for it in the wrong place.

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A CEO shows us the Obeya room in his hospital
November 15, 2017
A CEO shows us the Obeya room in his hospital

VIDEO - The CEO of a cancer center in Brazil gives us a tour of the their obeya room, taking us through their strategy deployment and explaining how it supports their mission of reducing the burden of cancer.

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Create stable, fulfilling jobs to fully benefit from lean
October 30, 2017
Create stable, fulfilling jobs to fully benefit from lean
womack social heijunka good jobs

WOMACK’S YOKOTEN – Toyota’s commitment to employees reminds us that it is impossible to tap into the full potential of lean without providing people with stable, gratifying employment.

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Marc Onetto on his experience with Jidoka at GE and Amazon
October 24, 2017
Marc Onetto on his experience with Jidoka at GE and Amazon

INTERVIEW – Catherine Chabiron sits down with Marc Onetto, a former executive with GE and Amazon, to discuss Jidoka and its profound effects on the way people work and think.

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The people-led lean turnaround of a chain of car dealerships
September 4, 2017
The people-led lean turnaround of a chain of car dealerships

DOCUMENTARY – In PL’s first ever documentary, we share the story of a chain of car dealerships in Africa. Watch and learn how people development and lean leadership made for one of the best turnarounds you’ll ever encounter.

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Jim Womack on where lean has failed and why not to give up
August 29, 2017
Jim Womack on where lean has failed and why not to give up

YOKOTEN – Lean has changed the world in many ways, even though the original vision of its founding fathers has failed to materialize. Jim discusses why, as a movement, we shouldn’t give up and review our strategy instead.

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Lean as the management strategy of the future
August 25, 2017
Lean as the management strategy of the future

FEATURE – Lean is a people-centric system for learning that acts as an alternative to traditional management and financial capitalism. It represents the best strategy a company can adopt to meet the needs of the future.

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Tracey Richardson on the deep meaning of standards at Toyota
August 21, 2017
Tracey Richardson on the deep meaning of standards at Toyota

FEATURE – Through this intimate anecdote from her days at Toyota Motor Manufacturing Kentucky, the author tells us of her experience with standardization… and of the deep leadership lessons hiding behind it.

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Michael Ballé reflects on how lean really works
August 17, 2017
Michael Ballé reflects on how lean really works

FEATURE – Continuously studying the challenges we meet and the responses we devise, lean gives us endless opportunities to learn. The author goes back to basics, reflecting on some core lean premises.

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An alliance to bring lean capabilities to Singapore
August 3, 2017
An alliance to bring lean capabilities to Singapore

FEATURE – Last year, the Lean Global Network entered a partnership with the Singapore Institute of Technology to bring lean capabilities to local SMEs. Along the way, we discovered an alternative approach to academic teaching.

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Jim Womack on creating the social basis for lean management
July 26, 2017
Jim Womack on creating the social basis for lean management

WOMACK’S YOKOTEN – The author looks at hoshin planning, A3 thinking and daily management as the three key elements of a lean management system, and highlights the related behaviors that will allow lean to thrive.

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Jim Womack on the lean shut-down of Toyota Australia
May 30, 2017
Jim Womack on the lean shut-down of Toyota Australia

WOMACK'S YOKOTEN – On October 3, Toyota will cease its manufacturing operations in Australia, but the way it is managing the transition - in the leanest way possible - holds great lessons for us all.

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Being a learner-in-chief: a lean healthcare leader profiled
May 22, 2017
Being a learner-in-chief: a lean healthcare leader profiled

PROFILE – Another month, another inspiring profile of a lean practitioner. We were impressed by Dr Billi’s deep conviction in the idea that, first of all, leaders must be learners. You will be too.

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The impact of lean on the financial performance of an SME
October 18, 2016
The impact of lean on the financial performance of an SME

RESEARCH – What kind of financial results can a SME owner expect from a lean transformation? To find out, the author of this interesting research analyzed the performance of 100 Italian small and medium-sized companies.

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Why lean thinking challenges our assumptions on management
October 14, 2016
Why lean thinking challenges our assumptions on management

FEATURE - We often hear that lean is a fundamentally different approach, but what does this really mean? The authors reflect on how lean challenges and debunks our assumptions on how to run a firm, which might also explain why it meets such resistance.

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Five lean practitioners answer the same question #5
September 28, 2016
Five lean practitioners answer the same question #5

ONE QUESTION, FIVE ANSWERS – With this month’s question we try to understand what lean idea or principle our interviewees would have liked to learn sooner or better in their journey. So, heads up… You might be in a similar situation.

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Jim Womack takes on the legacy of Taylor and Ford
September 26, 2016
Jim Womack takes on the legacy of Taylor and Ford

WOMACK'S YOKOTEN – The author reflects on how the legacy of Taylor and Ford still poses challenges to the lean movement, and why critics should move past a simplistic view of lean as mere standardization.

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Writing Lean Thinking - the authors look back
September 21, 2016
Writing Lean Thinking - the authors look back

INTERVIEW – Twenty years ago a book started a movement that is growing stronger every day and that has changed the world in many ways. We caught up with the authors to sneak a peek behind the scenes.

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Ballé, Jones and Chaize on reusable learning in lean
September 6, 2016
Ballé, Jones and Chaize on reusable learning in lean

FEATURE - Effectively dealing with a problem means learning to solve it in a variety of scenarios, not perfecting a point solution. For too long in lean we have only focused on gaining reusable knowledge... but what about reusable learning?

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Womack - sustaining gains must become a focus of management
August 29, 2016
Womack - sustaining gains must become a focus of management

WOMACK'S YOKOTEN – In our lean journeys we spend so much time on improvement (kaizen) and innovation (kaikaku) that we often forget to address the issue of how to maintain our gains. Do you know iji? Perhaps you should.

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Five lean practitioners answer the same question #4
August 23, 2016
Five lean practitioners answer the same question #4

1 QUESTION, 5 ANSWERS – Without the active participation of people in improvement activities, lean is nothing but theory. Sadly, engaging folks is easier said than done. We asked five lean practitioners to share their approach to people engagement.

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How Iceland firm Marel motivated engineers with a hackathon
August 3, 2016
How Iceland firm Marel motivated engineers with a hackathon

FEATURE – As an experiment to boost cross-functional collaboration, creativity and joy on the workplace, Iceland-based machining manufacturer Marel recently ran a hackathon. Here's what the experience taught them.

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Ballé: before others, lean experts should heal themselves
August 1, 2016
Ballé: before others, lean experts should heal themselves

FEATURE – The role of experts in lean thinking is often the subject of heated discussions. Here, Michael Ballé tells us about the common mistakes lean experts make, and explains why – before helping others – they should help themselves.

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Jim Womack shares insights on how to help lean spread faster
July 26, 2016
Jim Womack shares insights on how to help lean spread faster

WOMACK'S YOKOTEN – How it is that some ideas and innovations spread like wildfire while others are slower to take roots? It is clear that lean thinking belongs to the latter category, but how can we speed up its diffusion?

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Five lean practitioners answer the same question 3
July 22, 2016
Five lean practitioners answer the same question 3

1 QUESTION, 5 ANSWERS – Lean management causes a huge shift in the mind of leaders, one that dramatically changes the way they think of themselves and the way they behave. We asked five leaders to tell us how lean changed them.

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Dan Jones on lean as a strategy to create better products
July 12, 2016
Dan Jones on lean as a strategy to create better products

FEATURE – This powerful article explains why we should place learning at the heart of our lean strategy to build better products – something Toyota has always done – and how management fits in the picture.

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The leadership behaviors supporting a lean transformation
July 4, 2016
The leadership behaviors supporting a lean transformation

FEATURE – There are five dimensions to a lean transformation – purpose, process, people, management behaviors, and mental models – and it is the role of leadership to adjust its stance to each of them.

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The future of agriculture - Jim Womack visits a lean farm
June 28, 2016
The future of agriculture - Jim Womack visits a lean farm

WOMACK'S YOKOTEN – Lean in agriculture might still be in its infancy, but there is a small farm in Indiana that is already proving how valuable lean principles and techniques can be to this industry.

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The idea of “lean management” can refer to both individual managerial behaviors and, more in general, the set of principles and practices characterizing the adoption of lean thinking in an organization.

In the first case, lean management is closer in meaning to the idea of “lean leadership” and entails the development of behaviors that foster continuous improvement at the front line, such as respect for people, asking questions (rather than providing answers), going to see to really understand the work and the causes of problems, and scientific problem solving. In the second instance, lean management describes the lean philosophy more in general.

In its more general meaning, lean management – or lean thinking, if you prefer – derives from the Toyota Production System and is now recognized as a superior management approach that, through continuous improvement, customer focus, teamwork and relentless people engagement, leads to great results in terms of quality, performance, delivery, and cost. The promise of lean management is to create the most value for customers using the least possible amount of resources. As an approach to running a business, it brings benefits to all parties involved, from customers to employees, suppliers to wider society.