INTERVIEW - To really change, an organization must use lean management as a strategic asset rather than just a set of tools. In this interview, Art Byrne talks about rewarding people and the process of transforming companies.

FEATURE – Pure and simple management by indicators can be a trap leading us to make decisions that are inconsistent with the real needs of a company. The balance between facts and data is key.

FEATURE – Teamwork, value stream mapping, 5S, kaizen – a former officer in the Dutch Special Forces reflects on how lean thinking is unconsciously embedded in Special Operations practices.

FEATURE – Michael Ballé shares a few tricks he uses to escape his default thinking and ensure he makes the most of every gemba walk he goes on.