RESEARCH – Human behavior tends to make change even harder to attain than it already is. This brilliant research paper looks at change from a psychological, technical and leadership point of view.

VIDEO INTERVIEW – A store manager explains how a simple kaizen reduced waiting times for customers who want to return products. We use today’s video to launch our Lean Improv contest.

FEATURE – Leading by solving problems is a key trait of any lean leader, but it is important to understand that not all problems are their prerogative.

GETTING TO KNOW US – It’s easy to over-complicate lean thinking. This month’s Lean Global Network interviewee tells us why we should always start with the work and the people doing it.