FEATURE – Improving supplier quality and reduce defects was an important part of Toyota Industries Corporation’s (TICO) Dantotsu activities since the very beginning. In this article, the author visits two parts suppliers.

RESEARCH – Every advocate of lean with a skeptical boss has been asked “What’s the ROI of lean?” at least once. This landmark article explains that lean can indeed help us to achieve a superior ROI, so long as we view it as an all-encompassing strategy rather than a simple tactic.

CASE STUDY – The author, who leads the CI team in a large real estate company, discusses the lean transformation of the business and role of the improvement team in it.

CASE STUDY – Facing costly inventory errors, Hidrogística transformed its warehouse operations by engaging its team, standardizing processes, and building a culture of ownership – reducing discrepancies from 5% to near zero.