FEATURE - No matter how hard you try to convince them about lean, some people stay stubborn, aggressive and helpless. So instead of pushing your way onto them, have them pull the appropriate responses from you.

MY AHA MOMENTS – The author recalls a lean transformation that stalled until leaders confronted the culture of blame in the company—a precondition for surfacing mistakes and improving processes.

FEATURE – Back on the road after two years, the author reflects on how lean organizations have performed during the pandemic and addresses age-old misunderstandings about Just-in-Time.

INTERVIEW – Toyota’s approach to developing capabilities and its focus on life-long learning are inspirational. But how do people at Toyota actually learn?