INTERVIEW – A specialist in control solutions for air-conditioning, refrigeration and heating, Carel Industries first applied lean to R&D a decade ago, when few companies did. We asked them how their journey unfolded.

PROFILE – What does one learn from working for Toyota over 40 years? This Australian leader has developed a unique holistic view, and a strong set of technical and social skills.

COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?

WOMACK'S YOKOTEN - Every practitioner has encountered employee resistance to lean at some point. Here's a few tips on how to win over naysayers and perhaps even turn them into some of your biggest supporters.