FEATURE – Nobody understands humans as well as humans do, and Jidoka is the key to learning about your customers and create ever-better products and services.

FEATURE – The hardest part of a learning journey is learning to learn and figuring out what we need to learn - as opposed to we want to. The author wonders whether we are drawing the right lessons from TPS and highlights a few things we are underemphasizing.

INTERVIEW – In the face of rapid change, UniCredit Bulbank embedded Lean Thinking to simplify work and empower front-line innovation, proving leadership thrives on teamwork, continuous improvement, and adaptable processes.

FEATURE – With lockdowns enforced in many countries as Covid-19 continues to ravage the world, the authors discuss how Lean Thinking can help when the order book dries up.