A Jishuken event in hospitality
FEATURE - Three days of learning-by-doing and hands-on improvement work to bring real results for a hotel in Colombia, as Lean Global Network gathered in the Caribbean for its latest Jishuken event.
Words: Planet Lean
This past June, lean practitioners and Lean Global Network representatives from Colombia, Spain, Chile, and Argentina gathered in Colombia for an inspiring Jishuken event at Hotel Zuana Beach Resort, on the country’s Caribbean coast. LGN is not new to Jishuken, a cornerstone of Lean Thinking. Unlike typical kaizen practices that involve suggesting or implementing changes, jishuken is a hands on learning workshop focused on “learning by doing” at the gemba. Originally developed by Toyota, it brings together department and section managers to identify real operational issues, experiment with process adjustments, and deepen their understanding of standardized work, waste elimination, and lean principles directly on the shop floor.
At Hotel Zuana Beach Resort, participants delivered tangible results for the organization. The initiative not only delivered visible improvements in key hotel processes, but also sparked a shift in how the team thinks, acts, and leads. The experience highlighted the power of the LGN to raise the standard of Lean work across sectors. This week reaffirmed how collaborative value creation can elevate client performance to a whole new level.
In the video below, you can learn more about this Jishuken event in a hospitality setting:
Read more
ARTICLE - To operate successfully we need systems, but as we grow these often give us "big company disease." The solution is bringing leadership at work level to really guarantee customer satisfaction.
NOTES FROM THE GEMBA – This French company provides support to the severely disabled, and is currently using lean thinking to limit employee turnover and recruit faster.
CASE STUDY – Brazil-based construction company Andrade Gutierrez has been able to sustain its transformation by consistently developing internal capabilities and making Lean Thinking its strategy.
CASE STUDY – Lean Thinking helped Bernard Controls Europe improve efficiency, reduce lead times, and enhance quality, fostering resilience in the post-pandemic industrial landscape.
Read more
INTERVIEW – A team from LGN just spent a week on the gemba with Toyota veteran Hideshi Yokoi for a jishuken exercise. We asked him to explain to us how he used this practice while at Toyota Motor Kyushu.
VIDEO - In February, a group of Lean Global Network coaches visited Coloplast's Parts Distribution Center in Hungary to help the local team improve the internal lead-time across the facility.
FEATURE – In March 2019, this hospital partnered with the Lean Global Network on a two-day Jishuken event. Nearly two years later, the authors reflect on the legacy of that initiative.
FEATURE – During a recent Jishuken workshop, Poland-based Schumacher Packaging experimented with a newly-developed App to quickly create standardized work instructions at the gemba.