![Lean without Jidoka is just Fordism](https://cdn.prod.website-files.com/63e10f20140d9cbf73f9b946/659d04cecce64970f05f1b75_Lean-without-Jidoka-is-just-Fordism.jpg)
![](https://cdn.prod.website-files.com/63e10e9fed21c8eec4e91804/642d1e366a4956e637e35234_360_F_251955356_FAQH0U1y1TZw3ZcdPGybwUkH90a3VAhb.jpg)
January 9, 2024
Lean without Jidoka is just Fordism
FEATURE – Nobody understands humans as well as humans do, and Jidoka is the key to learning about your customers and create ever-better products and services.
![One-time customer, lifelong customer](https://cdn.prod.website-files.com/63e10f20140d9cbf73f9b946/64905fcd9f96c2f4e6dba5c4_Gaining-lifelong-customers.jpeg)
![](https://cdn.prod.website-files.com/63e10e9fed21c8eec4e91804/642d1e366a4956e637e35234_360_F_251955356_FAQH0U1y1TZw3ZcdPGybwUkH90a3VAhb.jpg)
January 10, 2023
One-time customer, lifelong customer
FEATURE – We start the new year with a reminder to put customers first, always. It is they who make our business and keep our lean initiatives true, says the author.
![At the service of customer centricity](https://cdn.prod.website-files.com/63e10f20140d9cbf73f9b946/64905cd2f33537588d0f5ec7_How-Clariant-Poland-is-putting-customer-centricity-to-the-fore.jpeg)
![](https://cdn.prod.website-files.com/63e10e9fed21c8eec4e91804/642d1e366a4956e637e35234_360_F_251955356_FAQH0U1y1TZw3ZcdPGybwUkH90a3VAhb.jpg)
November 25, 2022
At the service of customer centricity
CASE STUDY – This Shared Service Center in Poland has leveraged lean, technology, and automation to completely transform itself and provide an ever-better customer experience.
![Grievances first](https://cdn.prod.website-files.com/63e10f20140d9cbf73f9b946/64903ff603db594661cde578_The-lean-journey-at-Acta-Mobilier-scaled.jpeg)
![](https://cdn.prod.website-files.com/63e10e9fed21c8eec4e91804/642d1e366a4956e637e35234_360_F_251955356_FAQH0U1y1TZw3ZcdPGybwUkH90a3VAhb.jpg)
February 3, 2020
Grievances first
NOTES FROM THE GEMBA – How do you kick off a lean journey? This French company has chosen to begin by analyzing and tackling each customer complaint.