lean in services

FEATURE – Our editor attends a Lean Day at Dreamplace Hotels & Resorts in Tenerife. In this report, he shares his thoughts about team building, following up on improvements, and yokoten.

FEATURE – Learn how Lean Thinking and the establishment of Communities of Practice are transforming automotive reconditioning at Aramis Group.

INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

FEATURE – The belief that standardization kills creativity can be a severe hindrance in a lean transformation. The author discusses how he convinced his team of architects to give standards a try.