lean in services

FEATURE – Learn how Lean Thinking and the establishment of Communities of Practice are transforming automotive reconditioning at Aramis Group.

INTERVIEW – The lean journey of the Engineering and Maintenance Department of Colombian airline Avianca proves how important it is for leadership to spearhead change.

FEATURE – The belief that standardization kills creativity can be a severe hindrance in a lean transformation. The author discusses how he convinced his team of architects to give standards a try.