What Toyota and the Green Berets have in common
INTERVIEW - What do the United States Army’s Special Forces unit and Toyota have in common? To find out, we spoke to the Green Berets’ former Director of Training at the LEI summit in New Orleans.
Interviewee: Sam MacPherson, Lean Enterprise Transformation Leader at the Lean Leadership Academy and former Director of Training of the United States Army’s Special Forces unit.
THE INTERVIEWEE
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CASE STUDY - The Italian branch of Tokheim services about 3,000 gas stations in the central and northern parts of Italy. The general manager shares the story of how lean thinking changed everything, for the better.
FEATURE – The author shares a few lessons learned on his company’s journey to Industry/Quality 4.0, the foundation to 5.0 Artificial Intelligence.
FEATURE – As we progress on our lean journey, results seem to become harder to achieve: it’s because we need to become more granular in our analysis and improvement of the work.
COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?