What Toyota and the Green Berets have in common
INTERVIEW - What do the United States Army’s Special Forces unit and Toyota have in common? To find out, we spoke to the Green Berets’ former Director of Training at the LEI summit in New Orleans.
Interviewee: Sam MacPherson, Lean Enterprise Transformation Leader at the Lean Leadership Academy and former Director of Training of the United States Army’s Special Forces unit.
THE INTERVIEWEE
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WOMACK’S YOKOTEN – The Volkswagen “defeat device” scandal is the latest example of a company that has chosen to focus on growth rather than the customer. What can we learn from this, and what should we do when such a shift takes place?
FEATURE – A senior executive of a Spanish hotel chain shares an example of how the organization’s management system and visual tools have changed over time.
CASE STUDY - How Spotify developed an alternative management system based on servant leadership, interaction-based learning and adaptability – changing the music industry along the way.
FEATURE – Sharon Visser shares her leader’s standard work from when she ran the Ngami car dealership and encourages us to use what we see at gemba to shape our own.