Faster delivery, happier customer
WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts to lean out their supply chain.
Scripted, edited and narrated by: Roberto Priolo
Supplying 47 stores across a huge country like Brazil in a timely fashion is something of a tall order. Leroy Merlin hope to soon be able to guarantee delivery to customer anywhere in the country within three days and, to get there, it is building on the lean work that's taking place across its supply chain operations. From streamlining operations in their massive Distribution Center to restocking stores more quickly, Leroy Merlin is determined to provide quicker and better service to its customers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
Read more
FEATURE – How reading lean books empowered people and transformed the managerial culture at an industrial bakery in the Western Cape Winelands in South Africa.
NOTES FROM THE GEMBA – With a strong focus on quality and on solving problems once and for all, Paris Ouest Construction has managed to weather the storm of the recession, the author finds out during a gemba walk.
COLUMN - A lean transformation is not just a prerogative of top management, but a goal to be shared across an organization. Here's a few thoughts on how I.T. people specifically can contribute to a turnaround.
INTERVIEW – What is the contribution of Lean Thinking to the battle against climate change? Michael Ballé discusses the Toyota approach to sustainability and what it takes to push "green" to the top of the business agenda.