Faster delivery, happier customer
WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts to lean out their supply chain.
Scripted, edited and narrated by: Roberto Priolo
Supplying 47 stores across a huge country like Brazil in a timely fashion is something of a tall order. Leroy Merlin hope to soon be able to guarantee delivery to customer anywhere in the country within three days and, to get there, it is building on the lean work that's taking place across its supply chain operations. From streamlining operations in their massive Distribution Center to restocking stores more quickly, Leroy Merlin is determined to provide quicker and better service to its customers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
Read more
FEATURE – Whether improvement efforts are paying off and people are internalizing a lean way of thinking is a constant worry for many leaders. Here’s a trick to gauge how well – or how poorly – things are going in your transformation.
INTERVIEW – Earlier this month, we attended a Lean Day at Dreamplace Hotels and Resorts in the Canary Islands. We sat down with two lean leaders to discuss the transformations of their businesses.
OPINION – After reading the latest book by Edgar H. Schein, the author reflects on the nature of consulting and management, and explains why humility must become a defining trait of both.
FEATURE – The theory of hoshin kanri is clear, but how can you adapt it to a government organization structured in departments where making A3s is not a daily practice? A Dutch ministry shares its experience.