Faster delivery, happier customer
WEB SERIES – In the fourth and final episode of Season 1 of our docuseries, we visit home improvement and gardening retailer Leroy Merlin and learn about their efforts to lean out their supply chain.
Scripted, edited and narrated by: Roberto Priolo
Supplying 47 stores across a huge country like Brazil in a timely fashion is something of a tall order. Leroy Merlin hope to soon be able to guarantee delivery to customer anywhere in the country within three days and, to get there, it is building on the lean work that's taking place across its supply chain operations. From streamlining operations in their massive Distribution Center to restocking stores more quickly, Leroy Merlin is determined to provide quicker and better service to its customers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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FEATURE – The author reflects on the importance of standardized work in her daily life as a manager and explains why one can’t expect to run a company only using reports.
FEATURE – To consistently identify new and better ways of doing things can breathe new life into a lean journey, but only if the knowledge developed can be effectively shared across the organization.
INTERVIEW - What does "leading through incompetence" mean? Peter Willats discusses the role of leadership in a lean management system and the evolution of lean thinking.
FEATURE – It is a common misconception that our work is too unpredictable to fit into a standardized approach. The author debunks this myth.