COLUMN - A lean transformation is not just a prerogative of top management, but a goal to be shared across an organization. Here's a few thoughts on how I.T. people specifically can contribute to a turnaround.

CASE STUDY – How lean concepts and practices are addressing and reversing increases in hospital infections, staff absences and transfers in the intensive care units of this Brazilian hospital.

FEATURE – Drawing from his direct experience at the gemba, the author shares what he learned about applying lean thinking to his family’s construction company, and a few useful tips.

OPINION – Look at today's disruptive companies and you'll see how all of them have understood that real innovation calls for close proximity to the customer, rather than for stubbornly taking cover in the comfort of the upstream.