Double interview: 365 and Dreamplace
INTERVIEW – Earlier this month, we attended a Lean Day at Dreamplace Hotels and Resorts in the Canary Islands. We sat down with two lean leaders to discuss the transformations of their businesses.
Interviewees: Marco López and Juan Antonio Tena
Dreamplace and 365 are two organizations that Planet Lean readers will probably be familiar with, as we have written extensively about both. What we hadn't done yet was putting senior executives from the two organizations face to face to talk about lean and leadership. The opportunity to do so came earlier this month, when we attended a Lean Day at the Gran Tacande hotel in Tenerife.
THE INTERVIEWEES
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INTERVIEW – The inspirational CEO of a community health center in Massachusetts discusses leadership transition, the role of lean facilitators and front-line engagement.
CASE STUDY – Faced with complex logistics and customer complaints, a small deli and butchery in Botswana saw in lean a way to bring the business back from the brink. The philosophy didn’t fail them.
WOMACK'S YOKOTEN – On October 3, Toyota will cease its manufacturing operations in Australia, but the way it is managing the transition - in the leanest way possible - holds great lessons for us all.
ARTICLE - How can creativity and standards coexist? How do we move beyond silos? How do we fully understand the voice of the customer? Dan Jones reflects on three key questions for the lean movement.