How the 365 bakeries improved service to clients with lean
THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona
Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.
The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.
In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.
Bon profit!
You can read all about the 365 story in The Lean Bakery.
Buy your copy here
THE INTERVIEWEES
Read more
NOTES FROM THE GEMBA – Follow Catherine on another one of her gemba walks around French companies. This time, she visits a manufacturer of inspecting machines near Bordeaux, with a visionary leader and a great story.
OPINION – The latest banking scandal had us all wonder whether Wells Fargo has lost its way. But how does a pioneering bank that once had lean at its heart betray its core values so profoundly?
NOTES FROM THE GEMBA – How do you kick off a lean journey? This French company has chosen to begin by analyzing and tackling each customer complaint.
FEATURE – Leading lean transformations in different countries is often considered a challenge. The author claims it’s not as difficult as normally assumed, so long as you stick to the lean fundamentals.