How the 365 bakeries improved service to clients with lean
THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona
Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.
The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.
In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.
Bon profit!
You can read all about the 365 story in The Lean Bakery.
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THE INTERVIEWEES
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CONTENT ROUNDUP - Happy New Year, readers! Before kicking things off for 2017 with new, original content, we wanted to share with you the Top 10 of the most-read Planet Lean articles from last year.
FEATURE – When it comes to the fight against climate change, we can’t expect to achieve much until we fundamentally challenge the way we think about resource consumption. Lean is our tool to do that.
FEATURE – A Michigan NGO that facilitates organ and tissue donation shares its experience with value stream mapping, reflecting on people coming together to understand the gap between current and future state.
CASE STUDY – Faced with complex logistics and customer complaints, a small deli and butchery in Botswana saw in lean a way to bring the business back from the brink. The philosophy didn’t fail them.