How the 365 bakeries improved service to clients with lean
THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona
Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.
The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.
In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.
Bon profit!
You can read all about the 365 story in The Lean Bakery.
Buy your copy here
THE INTERVIEWEES
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ONE QUESTION, FIVE ANSWERS – With this month’s question we try to understand what lean idea or principle our interviewees would have liked to learn sooner or better in their journey. So, heads up… You might be in a similar situation.
INTERVIEW – Lean is making inroads in the Middle East! In this interview, a Senior VP of Gerab National Enterprises tells us how the company is using lean to reinvent itself as a project management firm.
FEATURE – Looking back on the lean journeys he's seen firsthand, the author concludes that a true lean transformation occurs when you establish lines of mentoring to the Thinking People System.
SEEN FROM OTHERS – Another interview in our series on how lean is perceived from the outside. This month we talk to an urban strategist to see if and how lean can contribute to transforming our cities.