How the 365 bakeries improved service to clients with lean
THE LEAN BAKERY – In this video, a shop coordinator explains how the 365 bakeries were able to speed up service to customers and ensure product quality by reorganizing work and responsibilities.
Interviewee: Aida Llevot, Shop Coordinator, 365.café - Barcelona
Our bakeries are all about work organization, as in our minds this is the only way to keep the product up to standards and the service to customers speedy.
The biggest change we brought in after lean came into the picture was a clear division of tasks and competences within our shops, as per the image below.
In this video I explain what the roles of workers A, B, C and D are, while our Retail Manager Emi Castro will tell you how we ensure the work runs smoothly and the results keep on coming.
Bon profit!
You can read all about the 365 story in The Lean Bakery.
Buy your copy here
THE INTERVIEWEES
Read more
WOMACK’S YOKOTEN – Ahead of the holidays, for his last column of the year, the author reminds us of the power of sharing. Go out and spread the lean word!
INTERVIEW – We speak with Sérgio Caracciolo of General Motors do Brasil about the carmaker’s approach to lean, its struggles, and its lessons learned.
FICTION - Part 1 of this story reminds us that the role of leaders in an organization is to set the example for others, behaving the way they want the rest of the company to behave.
CASE STUDY – From client and supplier to partners-in-lean: how solving a problem together transformed the relationship between a Dutch hospital and the laundry supplying clean garments to it.