FEATURE – Using her distinctive narrative style, the author breaks down the A3 process to help you understand how it works and how you can tap into its potential.

FEATURE – Following a visit to a Toyota supplier in Japan, the authors reflect on the nature of kaizen and explain why we might be looking for it in the wrong place.

CASE STUDY – From client and supplier to partners-in-lean: how solving a problem together transformed the relationship between a Dutch hospital and the laundry supplying clean garments to it.

RESEARCH - This interesting study, based on 44 Volvo plants and 200 Volvo interviewees, looks at how the implementation of lean thinking influences a plant’s performance over time.