INTERVIEW – The extraordinary events of the past year have encouraged lean organizations around the world to ask deeper questions about purpose and value creation, says Josh Howell.

FEATURE – The gemba tells us more than we think. The authors discuss what we need to look at during our walks to understand the impact of non-manufacturing functions on the overall process.

FEATURE – The importance of leveraging early successes to drive engagement to lean is often talked about. The story of this Brazilian hospital confirms this is the way to go.

NOTES FROM THE GEMBA – By renewing its focus on value and turning the gemba into a place for learning, Veolia Eau France is improving safety, efficiency, and customer satisfaction. (Part 1 of 2)