VIDEO INTERVIEW - We spoke with Toyota Motor Europe's CIO at the Lean IT Summit about hoshin and IT, the application of the agile methodology, and the power of coaching.

FEATURE – We often spend a great deal of time and effort trying to fit our organizations into a box instead of building a box that fits our organization, says Sharon Visser.

FEATURE – Day after day, groundbreaking technological advances are dramatically changing industry. It is clear that we are now experiencing a new industrial revolution, but what’s the role of lean thinking in this Digital Age?

COLUMN – Last month a video surfaced of a passenger being forcibly removed from an overbooked United Airlines flight and the Internet went ablaze. What does this story tell us about the relationship between profitability and customer value?