CASE STUDY – The transfer of a patient from one care setting to another is a delicate time. Insurance company SulAmérica has used its extensive lean experience to improve transitional care, and here’s how they did it.

FEATURE – Following a webinar with product development expert Jim Morgan, the author reflects on what the Toyota New Global Architecture and Chief Engineer system can teach us.

FEATURE – With lean thinking, Madrid-based Neo@Ogilvy is hoping to create a stronger connection with customers, thus learning to create value for them and redefining the overall purpose of marketing.

WOMACK’S YOKOTEN – As tariffs spread, the author explains where forcing production to move overnight is wasteful, particularly for lean producers.