FEATURE – If you think one is born a leader, think again. Leadership can be learned and, in this article, the author provides a four-step guide to developing it.

NOTES FROM THE GEMBA – In part 2 of this account on her gemba walks at Veolia, the author visits the company’s Majikan hub, learning about centralized planning, standards, and learning systems.

FEATURE – How did lean healthcare organizations respond to the most critical stage of the epidemic? We asked three hospitals in Catalonia and Toledo to share their experience.

VIDEO INTERVIEW - We spoke with Toyota Motor Europe's CIO at the Lean IT Summit about hoshin and IT, the application of the agile methodology, and the power of coaching.