NOTES FROM THE GEMBA – How do you kick off a lean journey? This French company has chosen to begin by analyzing and tackling each customer complaint.

FEATURE - One big "introduction to lean" course isn't enough to teach people continuous improvement. Training, and therefore learning, must happen on a daily basis. Here's the Ten Commandments of lean training.

SERIES – The authors discuss the fourth of six elements in their 6CON process development model – CONfigure – refining the selected process concept to maximize value-added activities.

INTERVIEW - Pierre Masai, CIO of Toyota Motor Europe, discusses IT across the company's operations in Europe, highlighting the importance of people engagement and experiments.