INTERVIEW - New York City's public hospitals system leveraged lean principles and techniques to improve the quality of care and boost organizational performance.

FEATURE – One of the things making lean thinking so hard to explain in general terms is its dual nature as both an organizational and managerial approach. The authors explain how to handle this tension.

NOTES FROM THE GEMBA – This month, Catherine visits a metal injection moulding specialist and hears about the strong link between growing people’s capabilities with lean thinking and staying competitive in a complex market.

FEATURE – In this article, the author reflects on how his understanding of lean thinking evolved over time – as did the way he defined it.