Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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BOOK EXCERPT – The city of Breda in the Netherlands has been on a lean journey for the past six years. Today we share an excerpt from the book The Lean Government, which sets the scene for the transformation.
MY AHA MOMENTS – Opening a reflective new series on his lean “aha” moments, the author recalls discovering the power of gemba observation to reveal hidden capacity without investment.
NOTES FROM THE GEMBA - Two French firms, AIO and Proditec, illustrate how Lean Thinking endures through crises by deliberately developing a new generation of leaders who sustain its culture and intent.
FEATURE – Riverview Gardens in an NGO striving to build prosperity for the community around it through capability development. The authors suggest this should be the goal for the lean community as a whole.