Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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FEATURE – The author discusses how the daily practice of lean thinking develops perseverance and the grit a leader needs to improve an organization.
COLUMN – Finance is a critical function within a firm. Yet, lean thinking seems to struggle to make progress in this field. Following a workshop with Nick Katko, the author of this article sees an opportunity.
CASE STUDY – This Norwegian firm learned that allowing every person and area to move up their own lean learning curve can steer the business away from fire-fighting and towards more strategic thinking.