Banking on Lean
WEB SERIES – Episode 3 of our docuseries on lean in Brazil takes us to the second largest bank in the country. Learn how Bradesco is striving to improve its processes to provide more value to its customers using Lean Thinking.
Scripted, edited and narrated by: Roberto Priolo
In January, I visited Bradesco in its giant São Paulo headquarters to learn about the lean work taking place in the Service and Operations department. The organization is developing its people in the hope to change their mindset and encourage them to collaborate more actively and become problem solvers.
Thank you to Lean Institute Brasil for facilitating this visit.
THE NARRATOR
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FEATURE - Managers often confuse doing work with managing work. Effective management requires focused metrics—service performance, customer demand, and system constraints—rather than overwhelming, lagging control data.
FEATURE – Looking back on the lean journeys he's seen firsthand, the author concludes that a true lean transformation occurs when you establish lines of mentoring to the Thinking People System.
FEATURE – Taiwan-based Machan International Co. manufactures sheet metal products, tool storage and medical trolleys, and smart energy storage cabinets. Last year, they turned to lean to improve their product development process.
NOTES FROM THE GEMBA – Somfy’s R&D department is applying Lean Thinking to close knowledge gaps, improve collaboration, and boost innovation and technical competence.