INTERVIEW – At the recent Lean Transformation Summit in Las Vegas, our editor sat down with Nationwide to hear more about the mutual company’s application of lean thinking to IT and how they are working towards getting 9,000 people onboard.

FEATURE – FPZ’s Hoshin Kanri journey reframed strategy as a living system, aligning purpose, cross-functional tactics, and execution discipline to ensure adaptability and kickstart an organizational metamorphosis.

INTERVIEW – We have come to dread having to interact with customer support representatives, and quite rightly so. Basecamp has made it a mission to bring humanity back to this interaction.

CASE STUDY – A boutique law firm in Milan has initiated a lean transformation to turn around its processes, improve service to its clients and make life easier for the team.