INTERVIEW – Planet Lean talks with Drew Locher about bringing change to an office setting, lean in small- and medium-sized firms and why improving and managing go hand in hand.

FEATURE – A broken phone or a clock showing the wrong time may seem small details to you, but they actually make people's jobs more difficult. Fixing these issues improves work and boosts morale... It also says a lot about you as a company.

FEATURE – Many lean initiatives fail because managers lack an understanding of how adults learn. The authors discuss why execs need clear strategies that link improvement efforts to human capital development.

FEATURE – The author looks back at her time at Starbucks Coffee Company and reflects on the role of leadership in facilitating the spread of lean thinking across the organization.