FEATURE – As many retail giants are finding out, great customer service is no longer enough to ensure competitive advantage in a world where the digital revolution is taking no prisoners.

FEATURE – As the senseless war in Ukraine continues, the author looks back to his visit to the country in 2017, recalling and celebrating its vibrant lean community.

INTERVIEW – At the recent Lean Transformation Summit in New Orleans, we sat down with Richard Sheridan of Menlo Innovations to discuss the ground-breaking concept of joy in the workplace.

VIDEO INTERVIEW - At last month's UK Lean Summit, we sat down with Dan Jones and Jim Womack, founding fathers of lean thinking, to discuss the evolution, current state and future of the methodology.