FEATURE – Based on their experience supporting the stellar growth of Aramis Group, the authors discuss the role of leaders in shaping minds and behaviors and constantly challenging themselves to be the best example they can.

FEATURE – A senior executive of a Spanish hotel chain shares an example of how the organization’s management system and visual tools have changed over time.

SERIES—The authors discuss Concepts, the second of six elements in their process development model, discovering the key knowledge gaps and exploring multiple process design options to facilitate learning.

FEATURE – The authors discuss radical quality improvement at Toyota and introduce a new book by Sadao Nomura that the Lean Global Network has just co-published.