ARTICLE - There is more to TWI than applications in our jobs. In this article, a creative mother shares the moving story of how she used Job Instructions to help her 5-year-old son with Asperger Syndrome.

FEATURE – Through kaizen, people can directly participate in the improvement work. But without a manager’s clear responsibility and follow-up, they will left alone with the consequences of the introduced changes.

INTERVIEW – Over the past decade, Catherine Chabiron’s Notes from the Gemba series has turned into some of the most insightful content on Planet Lean. Our editor sits down with the author to talk genchi gembutsu, writing, and building a lean community.

NOTES FROM THE GEMBA – In the web marketing world, a competitive advantage is a matter of life and death for businesses. The author meets a firm that has been leveraging lean to gain one.