NOTES FROM THE GEMBA – At GHU Paris, leadership pairs strategy with gemba visits, 5C problem-solving, and cross-functional learning to create a resilient, people-centered improvement culture in psychiatric care.

CASE STUDY – The reimbursement department of the largest independent insurance company in Brazil has brought together lean and digitalization to improve its service to customers.

FEATURE – SMEs represent the backbone of many economies, but few of them contemplate embarking on a lean transformation. The author discusses why and offers some tips to help them embrace lean.

FEATURE – What does levelled production have to do with product costing? This article explains how getting your accountants to understand this link can help your company become less complex, more efficient and profitable.